Why do people ask for assistance with computer problems they havenāt solutions for? Thatās an easy one to answer: so they can show off their superior ability.
An example using you as the twit: thereās something wrong on your screen, a dialogue box appears and you can progress no further. What do you do? You ask your shining white knight to assist! Easy.
Said knight (me) arrives, asks you to do nothing more, not even move the mouse, then asks a series of questions. My first word though is āSTOP!ā
You:
Dismiss any and all dialogue boxes remaining on the screen,
Pan and scroll the screen so that the area causing problems is no longer visible, let alone in focus,
Answer āWhat were you doing prior to the event?ā with āNothing!ā
Answer āWhat were the contents of the dialogue box, even approximately?ā with āI donāt know, something technical, how am I supposed to know?ā
Answer āWhat do you need to do to progress?ā with āI donāt understand.ā
Eventually a dialogue is established, an approximate timeline leading up to the error is ascertained, and other big wordsā¦
A plan coalesces!
āRight,ā I say āI think I know whatās causing the problem and Iāve a solution* I think will work. Should we try it?ā
āYes.ā you say.
I start to patiently explain the background, the reason for the error, and steps necessary to avoid the āthingā happening in the future. And this is where it falls apart.
You click, pan, scroll, press buttons, dismiss dialogue boxes, and then, as if it wasnāt enough, offer an alternative solution. You do it before I finish. Every time.
āI know mine will work,ā I say. You ignore this with āYeah, butā¦ā so I walk away.
Until the next timeā¦
A few minutes later I observe a thought bubble above your head: āErā¦ that didnāt work, crap idea, Iāll go and ask Xā¦ā
A quarter of an hour later I observe X walking away a little flustered, and Google search appears on their screen. Eventually a solutionĀ appears and itās implemented. X of course gets due credit. It is indeed only fair.
And thereās a smile on your face, you did well fixing that.
Until the next timeā¦