I read a wholly positive toot a couple of days ago by @abetterjulie@wandering.shop. In it Julie pointed herself toward an acceptance that not everything in interactions with other humans is as bad as she previously thought. (I hope my summary is accurate).
I have a counterpoint from my wife. She visited the doctors for a routine check from their practice nurse.

Technology, that’s problem 1. Or is itā¦
There’s a touchscreen to sign in to show the doctor you’re there. It’s simple to use.
The system is not set up to show an option for the practice nurse though, and won’t be done because she’s not a doctor (my wife has asked). One has to check in at the reception desk – waiting in the inevitable line.
Humanity’s inability to compromise, that’s problems 1 and 2 then.
Waiting in line there often provides an insight into how customer-facing people in positions of authority work. Doctors receptionists are gatekeepers, pure and simple.
An elderly man was asking for a prescription for his wife. He’d driven to the building because phoning them didn’t work. Their preferred contact method – an internet service – only operates during their working hours.
Their web site only shows the opening hours for the current day. But it takes pains to state they are closed on the second Thursday of every month.
Their prescription phone line ha a window of a couple of hours per day. Really. They will not talk about prescriptions outside that window, so patients must phone back the next day and hope. And soā¦
His wife, she’d been released from hospital 2 weeks before and would run out of one medication the next day. The hospital had sent a letter to the doctor on her release and so a prescription should have been made out for continuing medication. Two of the three had been processed.
The third, it hadn’t happened. The doctors had simply failed to process it.
He was quite obviously asking for an expedited prescription so he could visit the pharmacy next to the doctors building and get his wife the meds she needed.
The receptionist?
No, you’ll have to wait the standard 72 hours.
The man?
Why? Can a doctor not sign it now? I’m here. I can wait. (My wife said that in common with all of her visits the place the waiting areas were almost empty).
So, receptionist?
No, our system says you’ll have to wait 72 hours.
The man left.
Honestly, it really shames the profession, any profession, when someone cannot be human and simply help someone, especially when it’s their problem to begin with.
It’s not the first time my wife had either witnessed or been the recipient of such behaviour. It seems that their training is insufficient to allow for edge cases.
Or even normal cases.
Or even in the case of simply doing the job they’re paid for.
The doctors I go to is nowhere near as bad, but they protect their appointments my making it insanely difficult to contact them. Unless one physically enters the building at 8am and waits in line.
Humans can be good, can be great, can be compassionate, and just kind. But there’s a good chance it won’t happen in time of need. And that saddens me.
But for now I’ll take Julie’s toot and think of the good that does exist.





