Butternut Box

On Thursday I signed up to the Butternut Box dog food delivery service and was pleasantly surprised to see they’d deliver an introductory pack of 2 weeks of food the very next day.

The sign up and variety selection process was pleasant enough I suppose, and I looked forward to getting, er… told Pumpkin to look forward to some lovely new food.

She’s been a very fussy eater of late, probably because she’s started the transition from puppy to lady dog. So we’ve tried introducing her to new varieties of biscuits, wet food…

Anyway, as soon as their delivery partner’s email dropped in my inbox my heart sank. dpd have a well-deserved negative reputation. But hey, how difficult is it to deliver a box within a 1-hour window?

Bear in mind I’d instructed Butternut Box that our safe space is to the right of the house behind the bins. In the shade. Bear in mind I’d already informed dpd too. Easy.

I arrived home just after my wife had returned with daughter1, to a box dropped upside-down at the front door in the heat of mid-afternoon sun. The contents had started to defrost but at least Butternut Box said they could be refrozen if still cold to the touch…

So I complained.

I tried to complain.

The reply-to email address is a ‘no-reply’. The from email address was returned to me with AI instructions to try another one, which elicited an AI response letting me know that I could save a safe space location in my Butternut Box account and with dpd.

Sigh.

Right, let’s close the account.

That’s not possible without a message to either an AI or via a telephone call. So I asked the AI to delete my account. Nope, had to wait for a human to contact me to do it.

So I waited.

Just tried signing into the account in the app and on the web site. Nope, it’s now an invalid email or password.

Er…

They shut the account without a request for feedback. To be fair it’s what I asked for, but it all seems just so impersonal.

No, I cannot recommend Butternut box and I emphatically cannot recommend their delivery partner dpd.

But hey, at least Pumpkin has a new branded bandana. It’s too small to fit her, but hey we can’t have everything.

A Butternut Box branded bandana in a table with, in the background Pumpkin, a female black cavapoo dog. She's waiting to be let out to chase a neighbourhood black cat invading her back garden.
A Butternut Box branded bandana in a table with, in the background Pumpkin, a female black cavapoo dog. She’s waiting to be let out to chase a neighbourhood black cat invading her back garden.